Return & Refund Policy

At Mr Puff, customer satisfaction is our priority. Since we deal in freshly baked and perishable food products, please read our return and refund policy carefully before placing an order.

Returns

Due to the nature of bakery and food products, we do not accept returns once the order has been delivered. However, if you receive a wrong, damaged, or defective product, you may contact us within 24 hours of delivery for assistance.

To be eligible for a replacement or refund:

• The product must be unused and in its original packaging.

• Proper images/videos of the damaged or incorrect item must be shared.

• Proof of purchase or order confirmation is required.

To request support, please contact us at:

📧 backifytech@gmail.com

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery. If you receive:

• A damaged item

• An incorrect product

• A defective package

Kindly contact us within 24 hours with order details and supporting images so our team can review the issue and provide an appropriate resolution.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Perishable bakery and food products

• Customized or special orders

• Sale items

• Gift cards

Exchanges

We only replace items if they are received damaged or incorrect. Exchange requests are subject to verification and product availability.

Refunds

Once your complaint is reviewed and approved, the refund will be processed to your original payment method within 7–10 business days. Processing time may vary depending on your bank or payment provider.

If you have not received your refund after 10 business days of approval, please contact us at:

📧 backifytech@gmail.com

Contact Us

For any return, refund, or order-related queries, feel free to contact our support team:

📧 backifytech@gmail.com