Shipping | MrPuff

Delivery Policy

By using this site the user has unconditionally accepted the terms and conditions of use as given here under and/or elsewhere in the site.1

Deliveries will be made by the company itself to the address stipulated in your order and within Vadodara city territory only (Gujarat, India). You must ensure that someone is present to accept the delivery.
We will only consider receipt of your order if payment is made in advance by our payment gateway facility and if we have received the order before 24 Hours of the delivery time mentioned as per Indian Standard
The delivery time estimates may vary slightly from area to area within Vadodara City as well as in Gujarat.
Mid-night Delivery will be made between 11.30 pm to 12.30 am on mentioned / asked delivery date only in Vadodara.
Products categorized in Premium Chocolates, Premium Assortment, Collectible Gifts, Greeting Cards are delivered by courier. We try our best to deliver this product on the delivery day. However, in unavoidable circumstances or wrong pin code these products may reach before or after delivery date mentioned.
Products delivered by courier partner cannot be delivered on Sundays and Public Holidays. Order placed in 48 hrs (Normal Delivery) will be executed in working days only.
Order placed on Saturday after 6.00 pm will be dispatch in next working day Except Cakes and Fast food Items in Vadodara.
Flowers are delivered separately by the vendors associated with us.
The delivery will NOT be redirected / redelivered to any other address in any circumstance.
The selected product will be delivered only in the city it is mentioned as “available” on this Site.
Delivery might happen through Non- Mr.Puff outlet in case of some urgency or non-availability of particular product / Mr.Puff Outlet in vicinity of the delivery location.
Please note that Cakes, Chocolates, Cookies, Flowers and other perishable products are sourced locally at the delivery location & will be hand delivered.
No Deliveries on prescribed holidays.
The image displayed on the site is indicative in nature. Actual product may vary in appearance, shape or design as per the availability.
We will attempt delivery of the items ONCE. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order as “executed” in the following cases:

Delivery not done due to wrong address / wrong pin code in case of courier products.
Recipient not available.
Premises locked.
Wrong phone or Cell or Extension number/ not working / no reply or not connecting / reachable and delivery is not done.
Recipient refused the products.
Delivered the product at the Gate / Reception / Neighbor.

In case of floods / Heavy Rains / National Band we reserve the right to reschedule the delivery for another date.
No change in instructions can be entertained after placing the order.
Orders once placed cannot be cancelled.
In case the product is not delivered due to any of the above reasons, the update will be available on the website and the same can be collected the delivering Mr.Puff outlet only on the same, details of which are available with our customer support team.
We will not entertain any complaint for any product after 3 hours the time of delivery.
Proof of delivery will be provided in case of any dispute in delivery.
If the products are in outskirts of serviceable area it will take more than 48 hrs delivery time.
For traded commodities, respective brand owners will be responsible for the quality of product.
Delivery of certain branded items may not be possible / delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description equal or higher in value shall be delivered.
Request for cancellation of confirmed order can be made during working days only up to 1 day prior to the delivery date. You need to send cancellation request at ecom@mrpuff.in and inform us at +91 709660 69000.
Shipping details will be mail between 6.00 PM to 9.00 PM.
Message should not included any special characters like ",$%@!# as our system does not support.
Cake should be refrigerated and should be consumed within 1 hour.
Product once consumed or accepted cannot be cancelled or refunded in any circumstance.
Non Cakes & Marvel Cake shall be delivered within 2 to 3 working days through our courier partner. We shall not commit any specific date for Marvel Cake & Non-Cake products